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Choosing An Answering Service: 5 Business Tips

By: Hank Peterson

In today's hyperconnected global economy, the typical and mundane nine-to-five schedule has become obsolete. Our schedules have transformed into something quite different today.

When owning a business, your schedule can oftentimes be 24 hours a day, seven days a week, 365 days a year, including Leap Year. Your customers may need to get a hold of you once you shut the doors for the day or a colleague of yours has a new piece of technology. You can let your client or co-worker leave an email or a voicemail, but then you can also hire a telephone answering service in order to properly respond to their questions, answers or requests.

An answering service is the perfect remedy for that small business owner who doesn't have enough hours in the day, or that busy professional who lacks the time, energy and resources. Meanwhile, spending your finite time responding to every voicemail or email the next day can eat away at your precious resources.

This is why an answering service is a great tool to have in your arsenal. You just need to know how to pick the right answering service in Brantford. How can you do it?

Here are five things every professional needs to remember when choosing an answering service:

Tip 1: The Type of Answering Service You Need

Depending on your business or your professional schedule, you need to consider certain types of answering services and then ensure that the companies you are interested in using have those services. This will make the process much easier and make sure you have what you need.

For instance, one answering service may have automated responses to calls, while another answering service may do more, like take orders, schedule appointments and process returns.

Again, finding the right kind of answering service you will require is imperative. Extend Communications may be able to provide the answering services for your business needs.

Tip 2: Hours of Operation of the Service

Despite the fact that we no longer really reside in a typical nine-to-five world, some businesses still maintain that archaic schedule. Does the answering service you want have that schedule?

The hours of operation are pertinent, especially if you're the type of company that deals with clients and companies, professionals and brands on a 24/7 basis, or at least a 20/6 basis.

Determining their hours of operation is something you have to find out right away.

Tip 3: Always Verify Their Language Skills

Although we live in a multicultural society, the two official languages are English and French. Therefore, you will need an answering service that has personnel that are proficient in at least one of these languages. Since English is far more dominant than French, the former is far more important than the latter. Indeed, you should demand English staff members.

Also, you need to conclude if the answering service outsources its business to other countries. We all know how difficult it can be to speak with customer service representatives in foreign countries. You don't want your clients or partners to endure that same level of frustration.

Moreover, it is also crucial to have industry language skills. In other words, they should comprehend the jargon related to the industry they are representing.

Tip 4: You Can Cut Back on Staff

When you are a small business or a startup, labour costs must be reined in. You are cash-strapped and maintain a limited budget. Any additional expenses have to be minimized as much as possible, which can then help you grow your company.

What does this have to do with an answering service? Well, it's simple: if you are utilizing an answering service then you can certainly remove a receptionist from your workforce.

Rather than paying a salary, benefits and other perks, you just pay a standard monthly fee.

Tip 5: Reputation, Regulations & Compliance

Lastly, you should take the time to seek out their reputation online. Also, you need to ensure that the answering service is complying with all of the necessary rules and regulations. You need to perform your due diligence and perhaps even hire a consultant who has experience in this field.

Many entrepreneurs may not have heard of answering services. Or, if they did then they may have initially believed that they would have been eliminated in today's era of automated everything. But telephone answering services do exist, and they have become an important component of doing business in this highly advanced, hyper connected and international economy. When you lack the time and resources, an answering service is a perfect complement. If you have any questions, you may be interested in visiting Call Centre Helper Forum for more clarification on any regulations or compliance guidelines.